Health Services

CLIO is an extremely versatile management system used by emergency services to plan for and manage a wide variety of mass disasters, critical Incidents, event planning and Civil Resilience response.

In recent years, natural disasters and severe weather such as flooding and snow have caused massive levels of disruption to local services, transport networks and even resulted in evacuations of entire areas in the UK. The 'joined-up' coordination of allocating and deploying resources and effective management of any response is hugely important and not only may patient numbers rise quickly and significantly but staff availability may be affected by their ability or otherwise to get in to hospitals to work.

The various sectors within the health service and associated industries have a constant need to effectively plan for and manage a whole range of critical incidents and events, both spontaneous and pre planned. To ensure that such occasions are properly managed, it is crucial to have a reliable and proven process and also to provide an auditable record of both the circumstances as they unfold and the decisions made as a result.

Health Services

Organisations need to plan for and respond to disruption caused by major disasters or any other critical incident. These create threats to the welfare of patients and the efficient management of hospitals if they are unable to cope with large numbers of patient admissions. It also creates a massive drain on the resources of the ambulance service and their ability to respond effectively.

Hospitals have already seen the value of a centralised system to manage all aspects of a critical incident, whether it is to plan for mass casualty allocation to different hospitals, a hospital closure or ward closures resulting from excessive demand i.e. a pandemic flu outbreak or the effects of a winter vomiting bug.

In the event of a hospital being unable to function due to the effects of a flood, fire or other cause, it is inevitable that massive disruption will be caused to the patients, staff and will affect the hospitals capacity to function properly.

A robust system to manage to deal with all such eventualities is invaluable and is necessary to provide a proper duty of care.

Hospitals that already have our CLIO system are encouraged and confident knowing that they have a process available that can help them to manage these types of challenging and potentially reputation threatening incidents.

The need to manage patient care and transfer around relevant locations can be a problem for Ambulance Services due to excessive demans but also in comlpex cases such as Ebola. The ability to plan and manage such circumstances on CLIO has already proved successful for The Scottish Ambulance Service.


The ability to share information across the Health network is also invaluable, as time and accuracy are often crucial and the availability of the system to share information with various Government Departments is a real advantage.

Organisations must be able to prove their duty of care at at any future review, enquiry or legal proceedings through an incorruptible audit trail of all of the information contained in the system.

Health Services

Operations can encompass:

  • Managing response to a major disaster
  • Respond to natural disasters severe weather/flooding/fires
  • Planning and management of ward closures
  • Royal/VIP and State visits
  • Disaster Victim Identification
  • Management of exercises
  • Manage information regarding vexatious complainants

CLIO can be used to coordinate the response to any real time incident that occurs or be used to plan and subsequently manage any type of event or pre planned operation no matter how large or small.